Refund policy
Return & Refund Policy
Last Updated: September 25, 2026
At DELTA Prep Academy, we want you to feel confident in the quality of every item you purchase. Please review our return, exchange, cancellation, and replacement guidelines below.
Refunds and Exchanges
Except where otherwise required by applicable law, DELTA Prep Academy does not offer monetary refunds for change of mind, incorrect size selection, personal preference, or similar reasons.
Eligible merchandise may be returned or exchanged within 14 days from the date the item is delivered. For local pickup orders, the 14-day period begins on the date the order is collected.
Returns and exchanges are subject to the merchandise conditions and eligibility requirements outlined below.
Damaged, defective, incorrect, undelivered, or otherwise nonconforming merchandise will be handled in accordance with this policy and applicable consumer-protection laws.
Nothing in this Return & Refund Policy is intended to limit any rights or remedies available to customers under applicable law.
Return Window
Eligible return or exchange requests must be made within 14 days from the date your merchandise is delivered.
For orders collected through Local Pickup at Delta Prep Academy, the return window begins on the date the merchandise is picked up.
Requests submitted after the 14-day return window may not be accepted unless the merchandise qualifies for a remedy under applicable law.
Size Exchanges
Size exchanges may be requested within the 14-day return window.
To qualify for a size exchange, the merchandise must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, damage, or signs of wear
- With original tags attached, when applicable
- Accompanied by proof of purchase or your order information
Size exchanges are subject to available inventory.
If your requested size is unavailable, please contact us so we can review the available options with you. Depending on availability and the circumstances of the order, available options may include another size, a comparable item, merchandise credit, or another appropriate remedy.
Free Return Shipping
Return shipping is free for eligible returns and exchanges.
Customers should contact us before sending merchandise back so we can provide the appropriate return instructions and, when applicable, a prepaid return shipping label.
Merchandise returned without following the provided return instructions may experience processing delays.
Free return shipping applies only to merchandise that qualifies for return or exchange under this policy.
If merchandise is returned because of an incorrect or incomplete address originally provided by the customer, additional shipping charges for resending the order may still apply.
Order Cancellations
Customers may request to cancel an eligible order within 1 hour of placing the order.
Cancellation requests should be submitted as soon as possible by contacting shopdeltaprep@gmail.com and providing your order number.
If an eligible cancellation request is received within the 1-hour cancellation window, we will make reasonable efforts to cancel the order before fulfillment begins.
Once the 1-hour cancellation window has passed, an order may no longer be eligible for cancellation and will instead be subject to the applicable return, exchange, and replacement provisions of this policy.
If an order is successfully canceled after payment has already been processed, the applicable payment will be returned to the original payment method.
Effective Date of Cancellation Rules
The 1-hour cancellation policy applies only to purchases made after the cancellation rules were activated or most recently updated on our store.
Orders placed before those rules became effective will remain subject to the cancellation terms, if any, that applied at the time the order was placed.
Changes to the cancellation policy will apply to future purchases and will not retroactively change the terms applicable to previously placed orders.
Nothing in this section limits any cancellation or refund rights that may otherwise be required by applicable law.
Pilling or Quality Issues After Washing
We understand that certain merchandise issues may only become noticeable after washing.
If your shirt or other DELTA merchandise experiences unusual or excessive pilling or another potential quality issue after washing, please contact us so we can review the concern.
Please:
- Take clear photos showing the issue.
- Contact us at shopdeltaprep@gmail.com with your order information, a brief description of the concern, and the photos.
- Bring or return the merchandise for further review if requested.
We will review the condition of the merchandise, the reported issue, applicable care instructions, and other relevant circumstances.
If we determine that the issue qualifies as a manufacturing or product-quality defect, we will provide an appropriate replacement or other remedy consistent with this policy and applicable law.
Normal wear and tear, improper care, accidental damage, or damage caused by washing or drying outside of the recommended care instructions may not qualify as a product-quality concern.
Damaged, Defective, or Incorrect Items
If you receive merchandise that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.
Please provide:
- Your order number or proof of purchase
- A description of the issue
- Clear photos of the merchandise and the affected area, when applicable
After reviewing the information provided, we will determine the appropriate next steps.
If the item is confirmed to be damaged, defective, incorrect, or otherwise eligible for a remedy, DELTA Prep Academy will arrange an appropriate replacement, refund, or other remedy as required by applicable law.
Return shipping for approved damaged, defective, or incorrect merchandise will be provided at no cost to the customer.
Non-Returnable Items
Unless the merchandise is defective, incorrect, or otherwise eligible for a remedy under applicable law, we are unable to accept regular returns or exchanges for:
- Worn merchandise
- Washed merchandise, except for approved product-quality concerns
- Altered or personalized merchandise
- Merchandise damaged after purchase
- Gift cards
- Items specifically marked as final sale
Personalized, altered, or final-sale merchandise remains eligible for review if the item was received damaged, defective, incorrect, or otherwise does not conform to the order.
Shipping and Undelivered Orders
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order cannot be delivered because incorrect or incomplete shipping information was provided by the customer, additional shipping charges may apply before the order can be resent.
If an order is delayed, lost, undelivered, or cannot be fulfilled, please contact us so we can review the order and determine the appropriate resolution in accordance with our Shipping & Local Pickup Policy and applicable law.
How to Request a Return, Exchange, or Cancellation
For a return, size exchange, order cancellation, damaged or defective item, pilling concern, incorrect order, or other product issue, please contact:
DELTA Prep Academy
Email: shopdeltaprep@gmail.com
Please include:
- Your name
- Order number
- Reason for your request
- Relevant photos, when applicable
For cancellation requests, please contact us within 1 hour of placing your order.
For returns and exchanges, please contact us within 14 days of delivery or local pickup and wait for return instructions before sending merchandise back.
Our goal is to make sure DELTA merchandise continues to reflect the quality and standard we expect from our brand while providing a clear and fair process for our customers.