Shipping policy

Last Updated: September 25, 2026

Delta Supply Co. is the official online store of Delta Prep Academy. Because many of our customers are DELTA students, athletes, families, and members of our local community, we offer both local pickup at Delta Prep Academy and shipping for eligible orders.

Please review this policy before placing your order.

1. Local Pickup at Delta Prep Academy

Customers may select Local Pickup at checkout when available.

Local pickup is available for DELTA families, student-athletes, camp participants, and other customers who are able to collect their merchandise directly from Delta Prep Academy.

There is no shipping charge for local pickup orders.

Once your order has been prepared, you will receive a notification confirming that your order is ready for pickup, along with the applicable pickup location, instructions, and availability.

Please do not arrive to collect your order until you have received confirmation that it is ready for pickup.

Picking Up Your Order

When collecting an order, please be prepared to provide:

  • Your name
  • Your order number or order confirmation
  • Any additional information reasonably needed to verify the order

Parents or guardians may collect orders placed for their student-athlete.

If someone other than the customer, parent, or guardian will be collecting the order, we may request confirmation from the customer before releasing the merchandise.

Pickup availability may vary depending on the academy's schedule, training sessions, camps, events, holidays, or facility operations.

Please follow the pickup instructions provided in your ready-for-pickup notification.

Local Pickup and the 14-Day Return Window

For orders collected through Local Pickup, the 14-day return or exchange window begins on the date the merchandise is collected.

Eligible returns and exchanges must meet the requirements outlined in our Return & Refund Policy.

Unclaimed Pickup Orders

If you are unable to collect your order within a reasonable period after receiving your pickup notification, please contact us.

For orders that remain unclaimed for an extended period, we may attempt to contact you using the information provided with your order to arrange pickup or determine the appropriate next steps.

Failure to collect a pickup order does not automatically qualify the order for a refund.

Any applicable cancellation, refund, replacement, exchange, or other remedy will be handled according to our Return & Refund Policy, Terms of Service, and applicable law.

2. Shipping

Customers who prefer not to use local pickup may select an available shipping option at checkout.

Shipping charges, when applicable, will be calculated and displayed before your order is submitted.

Available shipping methods, rates, and estimated delivery times may vary based on:

  • Delivery location
  • Package size or weight
  • Shipping carrier
  • Selected shipping service
  • Other fulfillment requirements
  • Not all shipping options may be available for every order or destination.

3. Order Cancellations

Eligible orders may be canceled within 1 hour of being placed, as described in our Return & Refund Policy.

If you wish to cancel an order, please contact us as soon as possible at shopdeltaprep@gmail.com and provide your order number.

Once the 1-hour cancellation window has passed, the order may no longer qualify for cancellation under our standard cancellation policy.

If an eligible cancellation is successfully processed after payment has already been collected, the applicable amount will be refunded to the original payment method.

When the Cancellation Rule Applies

The 1-hour cancellation rule applies only to items purchased after the cancellation rules were activated or most recently updated on our store.

Orders placed before those rules became effective remain subject to the cancellation terms, if any, that applied when the order was originally placed.

Changes to our cancellation rules apply prospectively and do not retroactively change the terms applicable to previously placed orders.

The 1-hour cancellation window does not limit any separate right to cancel an order that may arise because of a shipping delay, inability to fulfill an order, or another circumstance where cancellation or a refund is required by applicable law.

4. Order Processing and Shipment Timing

Orders require processing time before they are ready for local pickup or transferred to a shipping carrier.

Processing time is separate from carrier transit and delivery time.

Processing may take longer during periods such as:

  • New merchandise releases
  • Academy events
  • Camps
  • School or sports seasons
  • Holidays
  • Promotional periods
  • High-volume order periods

We make reasonable efforts to process and ship orders within any timeframe communicated at the time of purchase.

If we are unable to ship an online order within the timeframe promised, or within the timeframe otherwise required by applicable law, we will provide any applicable:

  • Delay notice
  • Revised shipping information
  • Opportunity to consent to the delay
  • Cancellation option
  • Refund

If an order cannot be fulfilled, we may cancel the affected item or order and provide the applicable refund.

A cancellation arising from our inability to fulfill or timely ship an order is separate from the customer's standard 1-hour cancellation window.

5. Order, Pickup, and Shipping Notifications

Customers should provide an accurate email address and/or phone number when placing an order.

Depending on the fulfillment method selected, you may receive notifications when:

  • Your order has been received or confirmed
  • Your local pickup order is ready
  • Your order has shipped
  • Tracking information becomes available
  • There is an issue or delay affecting your order
  • Additional action is needed regarding your order

Please review your contact and order information carefully before completing your purchase.

We are not responsible for missed notifications resulting from inaccurate contact information provided by the customer.

6. Shipping Addresses

Customers selecting shipping are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, please contact us as soon as possible at shopdeltaprep@gmail.com.

We will make reasonable efforts to correct the information when possible. However, once an order has entered fulfillment or has been transferred to the shipping carrier, we cannot guarantee that the delivery address can be changed.

If an order is returned or cannot be delivered because the customer provided an incorrect or incomplete address, reasonable additional shipping charges may apply if the merchandise must be resent.

These additional reshipping costs are separate from our policy providing free return shipping for eligible returns and exchanges.

Additional shipping charges will not apply when the delivery problem resulted from an error by Delta Supply Co. or where another remedy is required by applicable law.

7. Delivery Estimates and Carrier Delays

Delivery dates and transit times displayed at checkout or provided after shipment are generally estimates unless expressly stated otherwise.

After an order has been shipped, delivery timing may be affected by circumstances such as:

  • Carrier delays
  • Severe weather
  • Holidays
  • Transportation interruptions
  • Service disruptions
  • Incorrect or incomplete addresses
  • Events outside our reasonable control

Once a package has been transferred to a shipping carrier, the carrier manages the physical transportation and delivery of the package.

However, the use of a third-party shipping carrier does not eliminate any responsibility Delta Supply Co. may have to customers under applicable law.

If a shipment experiences a significant delay or delivery problem, please contact us so we can review the order and determine the appropriate next steps.

If an order cannot be shipped within the timeframe promised, applicable rights involving notice, delayed shipment, cancellation, or a refund will be handled according to applicable law.

8. Tracking Information

When tracking is available, customers will receive tracking information after their order has been shipped.

Please allow reasonable time after receiving a shipping notification for the carrier's tracking system to display updated information.

Tracking updates are provided by the shipping carrier and may occasionally be delayed or inaccurate.

9. Lost, Missing, or Undelivered Packages

If tracking shows an unusual delay or your package appears to be lost or undelivered, please contact us at shopdeltaprep@gmail.com so we can review the situation.

We may review:

  • Tracking history
  • Shipping information
  • Carrier records
  • Delivery confirmation
  • Other relevant information

Depending on the circumstances, we may also ask the customer to contact or cooperate with the shipping carrier as part of the investigation.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend first checking:

  • Around the delivery location
  • With household members
  • With neighbors
  • With front desk, building, or property management staff, when applicable
  • Any secure package or mail area
  • Directly with the shipping carrier

If the package still cannot be located, please contact us.

A carrier's delivery confirmation may be considered when reviewing the issue, but reported delivery problems will be evaluated based on the circumstances of the order and available carrier information.

Any replacement, refund, carrier claim, or other resolution will depend on the circumstances and will be handled according to our store policies and applicable law.

10. 14-Day Return and Exchange Window

Eligible merchandise may be returned or exchanged within 14 days from the date the merchandise is delivered.

For Local Pickup orders, the 14-day period begins on the date the merchandise is collected.

Merchandise must meet all applicable eligibility and condition requirements contained in our Return & Refund Policy, including requirements relating to the item's condition, use, washing, tags, and proof of purchase.

Requests submitted after the 14-day return window may not be accepted unless the merchandise qualifies for another remedy under applicable law.

11. Free Return Shipping

Return shipping is free for eligible returns and exchanges that meet the requirements of our Return & Refund Policy.

Before shipping merchandise back to us, customers should contact shopdeltaprep@gmail.com and follow the return instructions provided.

When applicable, we will provide the appropriate return instructions and a prepaid return shipping label.

Please do not send merchandise back without first contacting us, as unauthorized returns may cause delays in processing the request.

Free return shipping applies only to merchandise that qualifies for return or exchange under our Return & Refund Policy.

It does not necessarily cover additional shipping costs caused by:

  • Incorrect or incomplete addresses provided by the customer
  • Reshipping an order to a corrected address
  • Other customer-requested shipping changes unrelated to an eligible return or exchange

Nothing in this section limits return shipping or other remedies that may otherwise be required by applicable law.

12. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains merchandise different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number or proof of purchase
  • A description of the issue
  • Clear photos of the merchandise and any visible damage, when applicable

Damaged, defective, incorrect, and other qualifying product issues will be reviewed and handled according to our Return & Refund Policy.

If the issue qualifies for a replacement, refund, or other remedy, we will arrange the appropriate resolution in accordance with our store policies and applicable law.

Approved return shipping for eligible damaged, defective, or incorrect merchandise will be provided at no cost to the customer.

13. Relationship to Other Store Policies

This Shipping & Local Pickup Policy should be read together with our:

  • Terms of Service
  • Return & Refund Policy
  • Privacy Policy

Our Return & Refund Policy governs matters including:

  • The 14-day return and exchange window
  • Free return shipping for eligible returns and exchanges
  • The 1-hour cancellation window
  • Size exchanges
  • Product-quality concerns
  • Damaged, defective, or incorrect merchandise
  • Non-returnable merchandise

Our Terms of Service provide additional terms governing purchases, orders, payments, fulfillment, and use of the Delta Supply Co. website.

If a specific policy addresses an issue more directly, that policy will apply to that issue, subject to applicable law.

Nothing in this policy is intended to limit consumer rights, warranties, or remedies that cannot legally be waived.

14. Contact Us

For questions regarding local pickup, shipping, tracking, delivery, returns, or your order, please contact:

Delta Supply Co.
Official Online Store of Delta Prep Academy
Email: shopdeltaprep@gmail.com